PRJ-301advanced12 hours
Build Your Customer Service Agent
Deploy an AI agent that actually processes your support queue
Beyond chatbots: build an AI agent that actively processes your support queue. In 12 hours, you will create an agent that reads incoming tickets, drafts appropriate responses, handles routine issues automatically, and escalates complex cases with human oversight. Save 28+ hours per month per support agent.
No dates currently scheduled
Track
PRJ
Level
301
Advanced Build
Duration
12 hours
Best Value
Early Bird
$299
Save $50
Guaranteed Deliverable
A functional AI agent that processes incoming support tickets and drafts resolution emails.
Transform from overwhelmed support team answering the same questions repeatedly to AI-assisted support that handles routine tickets automatically while you focus on complex, high-value interactions.
About This Project
Build a functional AI customer service agent that automatically processes incoming tickets, classifies them by type and urgency, drafts contextual responses, escalates complex cases, and includes human oversight. Your agent will handle 60-70% of routine tickets automatically.
😰
Before
Manual processes, scattered tools, wishing you had a better solution
12h
🚀
After
Working solution, ready to use, built specifically for your needs
Project Agenda
Setup & Verification
Verify platform access, API keys, and test connections
Knowledge Base Creation
Document 10+ ticket types with resolution procedures
Ticket Intake System
Build automation to detect and parse incoming tickets
Classification System
Configure AI to categorize tickets by type, priority, sentiment
Escalation Logic
Build rules that route complex cases to humans
Response Generation Engine
Create AI-powered response drafting with KB context
What You'll Build
Build an AI agent that classifies tickets by type, priority, and sentiment
Create a knowledge base that powers contextual AI responses
Configure escalation logic that routes complex cases to humans automatically
Set up a human review dashboard where you approve, edit, or reject AI drafts in seconds
Everything You'll Take Home
Working AI customer service agent processing 10+ ticket types
Knowledge base documenting resolution procedures
Classification system with 80%+ accuracy
Response generation engine with brand voice
Is This Project Right For You?
This IS For You If...
- Support teams with high ticket volume (100+ tickets per week)
- Businesses wanting faster response times (24-48 hours is too slow)
- Teams with repetitive support patterns (same questions over and over)
- Support managers looking to scale without hiring
- Anyone ready to let AI handle routine tickets while humans handle the hard stuff
What to Take Next
Build on what you created with these workshops
Ready to Build?
Walk away with a working solution you can use immediately.